FAQ

Company Questions
Who is MAXCases?
MAXCases is a 5 year old leading device accessory manufacturer for mobile technology based out of Costa Mesa, CA. MAXCases is based on a simple concept: protect mobile technology products. MAXCases is an award-winning designer and manufacturer of mobile device protection solutions and accessories. As technology continues to evolve with tablets and touch-integrated devices, MAXCases continues to be at the forefront of producing mobile technology products specifically to protect, safeguard and enhance these tools.
How do I become a MAXCases Reseller?
Please visit the Reseller Information area of our site and fill out our reseller submission form to start the process.
Where can I find MAXCases products or a reseller in my area?
Please check out the Where to Buy section of our site for a partial listing of our partners. You can also contact us by phone or email here:

Phone: 888-799-6837
Email: Sales@MAXCases.com
Frequently Asked Questions
Customization Questions
Can we customize your cases and have our company or school name or logo put on your products?
For most of our products, customization is possible. Please check with our sales representatives to see if it’s possible for the product you are interested in.
Is there a minimum quantity that needs to be ordered for customizing the product with a logo?
Yes. The quantity depends on the product so please contact us for further discussion.
Is there an extra charge for customization on your product?
Yes. Please contact us for further discussion.
What is needed to submit a logo for customization of your products?
  • For folio iPad cases, we will need a high resolution monochrome image in black and white only preferably in a vector file or PDF.
  • For selected Chromebook cases, we will need a high resolution logo preferably in a vector file or PDF. Please contact us for further discussion to make sure.
What is the turnaround time on customized cases?
Turnaround time is approximately thirty days from the time we receive your order and logo. High quality cases and craftsmanship take time!
When can I expect my custom order to ship?
  • In stock products usually ship within 2 business days.
  • For custom orders, please allow approximately 4 weeks.
How can I track my order?
Your tracking information will be provided on your invoice or you can contact us for your tracking number.
When can I expect my custom order to arrive?
  • MAXCases usually uses UPS as their standard small pack and freight shipping methods.
  • Additional rates will be applied if a special request is needed.
How do you normally ship a custom ordered product?

Next Business Day

Delivery as early as 8:00 a.m.

UPS Next Day Air Early A.M.

Next Business Day

Delivery typically by 10:30 a.m.

UPS Next Day Air

Next Business Day

Delivery typically by 3:00 p.m.

UPS Next Day Air Saver

2 Business Days

Delivery typically by 10:30 a.m.

UPS 2nd Day Air A.M.

2 Business Days

Delivery typically by end of day

UPS 2nd Day Air

3 Business Days

Delivery by end of day

UPS 3 Day Select

1-5 Business Days

Delivery based on distance
to destination

UPS Ground

Warranty & Returns Questions
Does MAXCases guarantee its products?
Yes, we are committed to producing and shipping high quality, yet affordable products.
What is your warranty?
MAXCases is known for its outstanding warranty protection. Everything is covered, except for misuse and intentional damage. For details, please visit our Warranty, Returns, and Exchange page.
Other Common Questions
Do your cases fit in a charging cart?
Yes, most of our cases fit in charging carts with a few exceptions. If you use a certain brand of charging cart, please contact us. We can provide more accurate information to you.
I am on your site and cannot find a case for my device. Are you going to be making a case that fits my device?
MAXCases tries to progressively move with the educational device trends. Please contact us to see what we have coming out in the future.