General Policies

Contact Information:


Max Interactive, Inc.
1605 Monrovia Ave.
Costa Mesa, CA 92627
Phone: 888-799-6837
Fax: 888-799-6837
Email: info@maxcases.com

Order Tracking:


To track your order, please call (888 799 6837) or email (sales1@maxcases.com) Max Interactive.

Warranty:


Max Interactive warrants it’s products free of defect for a period of 90 days.

Return


Max Interactive, will accept returns of unopened items within 30 days of delivery. Returns must be preauthorized and accompanied by a Return Merchandise Authorization Number (RMA), and will be subject to a 15% restocking fee. The original shipping and handling fees are non-refundable. All merchandise is to be returned freight prepaid in the original packaging.

Exchange


In the very unlikely event you receive a faulty item and need to exchange it for the same item, please contact our Customer Support Department to request a replacement within 30 days of delivery.

If you would like to exchange an item for a different one, please contact our Customer Support Department within 30 days of delivery to return the original item and place an order for the new item you wish to purchase. Once we receive the original item, your original purchase price will be refunded. The stocking fee is waived for exchange. The exception to this is custom color, engraved or embossed products.

How to Obtain a Return Merchandise Authorization Number


For any return and exchange request, the customer must contact Max Interactive Customer Support to obtain a RMA number (Return Material Authorization). Please keep your sales receipt as proof of purchase when you contact us.

Shipping Information


Some rural addresses may take additional processing and delivery times. These are established by the freight handler and we do our best to accurately quote shipping times.

Cut-off time for Next Day Air is 1pm PST.


MAXCases currently only ships Web Orders within the Contiguous United States. Please Contact us directly via our toll free phone to place orders from outside the US (888 799 6837). Additional shipping fees may apply.