Max Interactive, Inc.
130 McCormick Ave., Suite 104
Costa Mesa, CA 92626
To track your order, please call
Max Interactive, will accept returns of unopened items within 30 days of delivery.
Returns must be preauthorized and accompanied by a Return Merchandise Authorization
Number (RMA) and will be subject to a 15% restocking fee. The original shipping and
handling fees are non-refundable. All merchandise is to be returned freight prepaid
in the original packaging.
In the very unlikely event you receive a faulty item and need to exchange it for
the same item, please contact our Customer Support Department to request a
replacement within 30 days of delivery.
If you would like to exchange an item for a different one, please contact our
Customer Support Department within 30 days of delivery to return the original
item and place an order for the new item you wish to purchase. Once we receive
the original item, your original purchase price will be refunded. The stocking
fee is waived for exchange. The exception to this is the custom color, engraved
or embossed products.
How to Obtain a Return Merchandise Authorization Number
For any return and exchange request, the customer must contact Max Interactive
Customer Support to obtain an RMA number (Return Material Authorization). Please
keep your sales receipt as proof of purchase when you contact us.
Some rural addresses may take additional processing and delivery times. These are
established by the freight handler and we do our best to accurately quote shipping
Cut-off time for Next Day Air is 1 pm PST
MAXCases currently only ships Web Orders within the Contiguous United States.
Please Contact us directly via our toll-free phone to place orders from outside
Additional shipping fees may apply.